Black Rossy
Return Policy
← Back to Our PoliciesLast updated: 22 September 2026
1. Return window
Unused products with original tags and packaging may be returned within 7 days of delivery.
2. Eligible
Clothing, bags, unworn footwear, unused jewellery (with packaging) and unused home items in original condition.
3. Not eligible
• Opened beauty or personal-care products (hygiene)
• Used innerwear or products marked non-returnable on the product page
• Items damaged by misuse, washing against care instructions, or missing parts/tags
• Free gifts or samples
4. How to request
Email or WhatsApp us (details on the Contact page) with: order number, registered mobile, product name, reason, and clear photos. After we approve, follow pickup or self-ship instructions we share.
5. Inspection
Returned items are checked for condition, tags and authenticity. Items that fail inspection may be sent back to you without refund.
6. Replacement vs refund
Where stock allows you may choose replacement of the same item; otherwise an approved return follows the Refund Policy.
7. Reverse pickup
Reverse pickup availability depends on pin code and courier. If pickup is unavailable, we may ask you to self-ship and share reimbursement rules for reasonable courier cost on approved returns.
Related: Refund Policy · Shipping Policy · Cancellation Policy