Black Rossy
Refund Policy
← Back to Our PoliciesLast updated: 22 September 2026
1. When refunds apply
Refunds apply to approved returns, cancelled orders before dispatch (where payment was collected), and certain failed deliveries — as set out in our Return and Cancellation policies.
2. COD orders
For Cash on Delivery, there is usually no prepaid amount with us. After an approved return and quality check, refund of the product amount paid to the courier (if already collected) is processed within about 5–7 business days of pickup/receipt at our end, via bank transfer or UPI to details you confirm with support. We may ask for a cancelled cheque or UPI ID for verification.
3. Prepaid orders (if enabled later)
Refunds follow the original payment method where the gateway allows. Bank or UPI timelines may add several business days after we initiate the refund.
4. What is refunded
Product selling price of approved items. Shipping is free, so no delivery charge is deducted. Coupon value is adjusted as per coupon rules.
5. Notification
We notify you when a refund is initiated. Keep your order number for reference.
6. Disputes
If you believe a refund is incorrect, contact us within 7 days of the refund notification with your order number.
Related: Return Policy · Cancellation Policy · Terms & Conditions