Cancellation Policy

Last updated: 22 September 2026 1. Customer cancellation You may request cancellation before the order is packed. Contact us via Contact or WhatsApp with your order number and registered mobile as soon as possible. 2. After packing or dispatch Once packed or handed to the courier, cancellation may not be possible. Please refuse delivery if still in transit (where the courier allows) or use the Return Policy after delivery for eligible items. 3. Cancellation by Black Rossy We may cancel orders for: stock unavailability, failed address/mobile verification, pricing errors, courier restrictions, suspected fraud or misuse, or force majeure events. 4. Effect of cancellation • COD before dispatch: nothing to pay • If any prepaid amount was collected: refund per Refund Policy • Applied coupons may be restored or marked used per coupon rules 5. Partial cancellation If one item in a multi-item order cannot be fulfilled, we may cancel that line and fulfil the rest, or cancel the full order after consulting you where practical. Related: Refund Policy · Return Policy · Shipping Policy